OK, so my cell phone has been out of commision for a while. I tried to add some time to it (it’s prepaid) the day my minutes were set to expire, but wouldn’t you know it, they ‘closed’ my account just before I could add the time. Once my account went into this semi-closed state they wanted to verify that the phone number that the bank has on file for the card that I was trying to use to add time matched what I told them. Not only that, but they wanted to be able to call that number to verify that it still works. Oh the headaches!
The bank had an old number on file (the landline that I got when I first moved off campus) that is disconnected these days. The cell phone company (AT&T in this case) wouldn’t allow me to use my debit card to pay for new minutes since the numbers don’t match. So … I dropped by the bank this morning to update my number with them. I got there right after they opened the lobby so not everyone was in place yet, including the customer support desk people. One of the tellers noticed that I was lingering around the customer support area and came over to help me.
I told her what I needed to do and she handed me the appropriate paperwork, which really wasn’t much. I asked how long before I could expect the changes to take effect and she replied with something along the lines of ‘Really just a few minutes from now.’ I was cool with that since it meant I could add time to my cell phone this morning sometime. Ha! Think again.
I didn’t get around to trying to add time to my account until about 2PM, giving the bank plenty of time to process my request. Guess what, my attempt to add time failed because the bank hadn’t updated my information yet. So, I call the bank … and someone finally answers after who knows how many rings.
The lady that answers actually works back at the customer support desk. I explained the situation to her and she asked wich side of the desk (left or right) I was at when I filled out the paperwork this morning. Like that matters! I soon realized why that did indeed matter. I told her the left side (which was the truth) and she promptly told me that wasn’t possible because she works the left side. Anger … rising … must … control. I told her about being there early and how the other teller came over to help, blah, blah, blah.
OH! In that case since I’m not responsible anymore, now maybe I’ll actually look around for your paperwork. What do you know, she found it laying on the counter in front of her. Thankfully she promised to take care of it while I was on the phone with her, which she did, even to the point of verifying the information got entered correctly.
So, I finally got to add time to my cell phone … call me.