Well, it’s been non-stop fun trying to get Internet access at my apartment. I’m glad I didn’t try to do this when I first moved in, as I had way too much other stuff on my mind then. I ‘ordered’ the service on Tuesday, and at that time they told me I could either wait until the 16th to get someone to come out and ‘install’ my cable modem for me, or I could go pick it up at the office on the 6th (since I was ‘technically minded’ as the rep said).
So, obviously I wasn’t going to wait around until the 16th just to have someone come into my apartment and plug a stupid cable modem in then puzzle over my desktop, since it isn’t Windows, and then tell me that they don’t support non-Windows OSs. I left here right after work yesterday to go get the modem (thankfully they are open until 5:30). I had to hitch a ride since I’m trying to limit the driving I do in my van since it’s acting up again (stearing and brakes this time), which didn’t turn out to be a problem at all.
I wasn’t expecting a very high quality feel to the place, and I wasn’t dissapointed when I arrived. What really gets me is that they have this large TV sitting in the waiting area (actually had some decent furniture) that just shows their little community channel. This is the channel that goes for *days* with Windows error messages plastered all over it. How can they not notice the errors, and if they did notice them, how can they leave them up for so long with obviously no attempt at a remedy.
Ok, so moving beyond that little issue … I walked up to the counter where a woman was beckoning me. I explained why I was there and she began gathering the equipment I would need. Sometime during this process she decided it was 5:30 (it was actually only around 5:20 according to the atomic clocks) and went over and locked the entry door. Whatever … a minor distraction. So it takes her probably like 10 minutes to find a cable modem and a plastic bag for me. Then she realizes she needs to ‘activate’ the modem so that I can use it (which amounts to entering the MAC address of the modem into my account). So that took another 10 minute since she couldn’t do it by herself and had to enlist the help of her manager. Ahhhhh!
Finally, I have signed the paperwork, given them money, and recieved the cable modem and copies of the paperwork. I’ve been reassured at this point that all I have to do is go home and plug the stupid thing in to get it to work. What I found suprising at this point was that they didn’t provide any instructions at all for post install configuration. Not even a users manual for the stupid modem (which I have pulled from Motorola’s website since). So I get home, plug it in, and wait. I know from previous experience that it can take a while for a cable modem to chat with the server and get all happy.
I plugged my computer directly into the network jack on the modem while I was waiting and decided to try to get an IP address. Apparently the modem/router has a DHCP server built in because it assigned me an IP address from the class C private address range (192.168.1.*). At this point the modem still had not settled down after a reasonable amount of time. I got to thinking and decided to hook my TV up to the cable to see if that part was at least working. Nope! No TV either.
So, I’m stuck, the office is closed, and I’m tired. That was it for last night. This morning I called in and reported my problems. I had to reassure the woman on the phone that I did *not* have cable TV as their records *clearly* showed that it had been connected the day before. She eventually entered a trouble ticket into their system for someone to come out and check on it for me *today*. I’m not naive enough (especially with this company) to have left it at that. I called back this afternoon to follow up on the ticket. I just wanted to make sure that it had made it into the system and was going to be handled by sometime this evening. It turns out that the trouble ticket was assigned to a tech and that the tech should be out there to work on it between 5 and 7 this evening. Good, I’ll be home then!
I was sitting here in my office just after that call and got myself all worried over something else … the username I picked. On the paperwork that I got a copy of last night the woman had misspelled my username (I chose Q4RadioGuy). I was worried that they had in fact misspelled it in the system. So, yet another phone call. Thankfully the same woman I had just talked to answered again, so the basics were already taken care of. When she looked up the info, she found two usernames attached to my account, but only one of them was active. Well, I think you can guess which one was the active one … the wrong one. After more time on hold she was able to make the change over to the correct one and I finally was content and hung up.
The only question is, will everything be sorted out tonight, or will it be another day?